Payment failed but coupon still 'used up'

minipost Posted: Submitted by Arthur Cottle on Mon, 2007-02-05 00:23.
Posts: 5
Newbie

Tried to buy a few games earlier today using the thanks-for-2006 discount coupon. Credit card payment failed; a couple of times were my fault (typo the first time, missing a field that needed re-entering on the retry), but after that I really don't know; it just seemed to have fallen over.

Just tried again a few hours later, and was told that I was entering an "Invalid or Previously Used Coupon/Gift Certificate".

Humph.

 
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minipost Posted: Mon, 2007-02-05 17:45
Posts: 1324
Angre?y

Unfortunately, if the Paypal gateway fails to approve the transaction, our system still registers the coupon as used. I've issued you another coupon, which I sent via email.

 
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minipost Posted: Thu, 2007-02-22 04:27
Posts: 1
Newbie

The same thing happened to me just now - Paypal failed to approve my transaction, and when I went back and tried to use a credit card my discount code was listed as used.

 
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minipost Posted: Fri, 2007-02-23 18:44
Posts: 1324
Angre?y

Sorry about that... Just emailed you a new code.

 
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