Problem When Ordering by Credit Card

minipost Posted: Submitted by Alabaster Crippens on Wed, 2006-09-13 19:59.
Posts: 2
Newbie

So...Sorry if this has been covered anywhere and technically its similar to a problem I've experienced on other websites and it seems more like a design (or even wording) flaw more than a 'bug' (so maybe they're the same thing but who knew).

So anyway, the background is that I was trying to order something and I have two addresses (My parents back at home and my current abode). My bank details relate to the former while my delivery details relate to the latter. Basically it's a bit unclear during the ordering process which I should put in. Obviously (in retrospect) as no goods are being delivered except by electronic means, the banking address was the right one to use (and it worked). However I do think this should be clarified...and more importantly this kind of error shouldn't boot you back to the 'continue shopping' style screen and empty your cart...its just annoying to have to go find all the games you wanted again. (Well...only for the terminally impatient...but I'm guessing that's a part of the demographic you're after).

Anyhow...I think it just needs to be clearer what address you should provide (perhaps add the address attached to the card when it is being entered..but then have you re-enter card details for any new delivery addresses (if you do have any boxed edition games for sale).
That's all, hope it makes sense, and as always awesome site.

 
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